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Service Coordinator


This is a Contract position in Etobicoke, ON posted September 16, 2023.

Adecco is currently seeking a skilled Service Coordinator for a reputable company in the mechanical service industry, located in Etobicoke, ON. As a Service Coordinator, you will play a vital role in ensuring seamless service delivery to our clients. Your responsibilities will include coordinating service appointments, dispatching technicians, maintaining client records, and optimizing workflow. If you thrive in a fast-paced environment and have a knack for client care and team collaboration, this is the perfect opportunity for you.

  • Pay rate: Rate will depend on level of experience

  • Location: Etobicoke, ON

  • Shifts: Day shift with flexible start times of 7:30am, 8:00am or 8:30am

  • Job type: Permanent | Full-time

Detailed Job Description:

  • Conduct intake calls to understand client concerns clearly.

  • Schedule and coordinate service appointments with precision.

  • Assign and monitor daily workflow, dispatching calls to the appropriate technicians.

  • Provide technicians with necessary information, tools, and equipment.

  • Deliver exceptional client care, addressing arrival times, concerns, and follow-ups.

  • Maintain accurate client records, tracking service escalation and status reports.

  • Review completed work orders and prepared cost assessments.

  • Manage weekly hour bank for each technician and optimize routes.

  • Monitor fleet activity, preparing regular status reports.

  • Adhere to health, safety standards, and regulatory codes.

  • Participate in training seminars and team meetings.

  • Collaborate with colleagues to ensure integrated client care.

  • Contribute to organizational growth and development.

Candidate’s Profile:

  • Must be legally eligible to work and reside in Canada.

  • Proven experience in service coordination, preferably in mechanical services, with 3-5 years of experience.

  • Strong prioritization and multitasking abilities.

  • Organized and systematic approach to tasks.

  • Independent worker who thrives in team environments.

  • Proficiency in Microsoft Office applications.

  • Dedication to client care and service-oriented solutions.

  • Effective relationship builder across organizational levels.

Job Offer:

  • Competitive salary package.

  • Opportunity learn and grow with a stable organization.

  • Positive work environment

  • Your own space in Brand new office

Don’t miss out on this Service Coordinator position in Etobicoke, ON. Apply now and our dynamic team of recruiters will reach out if you qualify for this role.