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Rental Operations Coordinator

Hub Equipment

This is a Full-time position in Etobicoke, ON posted June 29, 2020.

Hub Equipment, M8Z 2C4 It’s not every day you find an opportunity to join a company where you can see the direct impact your work has on the business.At Hub Equipment ( , we’re giving you that opportunity.For over 70 years, we’ve been a respected provider of heavy construction equipment rentals. Privately-owned and operated, we take immense pride in our long history and our strong values of integrity, service, and entrepreneurship.Our small but mighty team is now on the hunt for a committed, self-starting, and organized Rental Operations Coordinator. If you’ve been in search of a role in which you can truly make a difference within a company, then look no more!Rental Operations CoordinatorAs our Rental Operations Coordinator, you’ll be the “hub” of Hub’s rental operations.  You’ll support our customers by coordinating rentals and act as liaison with our shop mechanics to ensure our rental fleet of construction equipment is rental ready.  Your work is central in ensuring our rental operation and our rental fleet runs smoothly and contributes to our customers’ satisfaction.You will support two key areas of our business: Customer Support/Rental Coordination & Rental Fleet Management. Specifically, you will:* Serve as the friendly first point-of-contact for inbound rental inquires, rental fleet service calls and rental fleet questions.* Provide rental quotes, prepare and distribute all rental contracts, and organize equipment transport.* Safeguard the fleet by ensuring all rental requirements are met, before releasing equipment from our yard.* Coordinate rental requirements with both our on-the-road Rental Manager, who will send rentals to you to process, and with our team of Mechanics who get equipment ready for rent.* Make sure preventative maintenance and repairs are completed so the fleet is top notch and ready for rent.  Keep track of what is on rent and what is still available.* Submit rentals for accurate and timely billing to customers.* Review and approve equipment repair costs and source cost effective solutions. You’ll need a strong work ethic, excellent organization skills and a commitment to doing things right.  You’re committed to customer satisfaction and you’re very conscientious. You’re not afraid to roll up your sleeves to get the work done. You are equally comfortable around heavy equipment in the yard, as you are working in the office and navigating a computer. The best person in this role would be someone who is: * A self-starter – You dive right in and aren’t afraid to ask questions and thrive on getting things done and done well.  Where you see an opportunity to help your team, you take it. * Keen to learn – You’ll take interest in our business processes and learn about the equipment and services we offer. * A friendly person with an upbeat attitude – You get along easily with others and will bring energy to our team. * A multi-tasking pro – You’ll juggle competing priorities and demands with ease using your excellent organizational, eye for detail, and prioritization skills. Working @ Hub Equipment As part of a small team (just 12 of us) you will get to appreciate how each person’s role (including your own!) makes a difference in our business. Our team is collaborative, adaptable, and we care deeply about each other’s success. We trust each other, which means that you’ll have the autonomy to self-manage your daily work.  The Details This is a full-time permanent role, working Monday to Friday, 7:30-5:00pm.  We’re conveniently located near the major highways in Etobicoke. The target starting salary for this position is $60,000 – $75,000 annually, depending on your skills and experience.  You’ll also receive full benefits (health, dental, life insurance, and a group RRSP) and participate in an annual profit-sharing bonus. Qualifications * Experience in a similar role, ideally in a dealership environment, in heavy equipment rentals and/or otherwise working with heavy equipment * Experience in heavy equipment Service and Repairs, working in an office, yard, and shop * Comfortable using computers including programs such as Microsoft Office suite (Word, Excel, Outlook) & business systems * Proven experience working with customers, peers and proactively managing multiple/evolving priorities throughout the day independently * Customer service experience, ability to communicate proactively with customers * Post-secondary degree or diploma is preferred, but not required How to Apply Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.  If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button. We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.