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Dispensing Technician


This is a Full-time position in Etobicoke, ON posted July 30, 2021.

In Calgary at our facility: 292135 Crosspointe Drive, unit 18 in Rocky View County, AB.

Or in Edmonton Under the responsibility of the Business Development Manager Admixtures, the position holder installs, does preventive and scheduled maintenance, calibration, emergency and service repair of admixture dispensing equipment.

Main tasks and responsibilities of the position : Travels to customer locations to assemble and install dispenser equipment, including electrical components, troubleshoot basic electrical and mechanical equipment in a safe and cost effective manner to ensure all parts are operational.

Provides service, maintenance and reparation of dispenser equipment as needed.

Assists customers in the use and maintenance of equipment.

Plans and organizes installations for maximum utilization and efficiency of materials and equipment.

Maintains a customer service log.

Maintains inventory of equipment and parts; ensures availability of all materials needed to install and maintain dispenser equipment.

Assists territory Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.

Must be on continuous call to respond to customer requests for assistance; overnight travel may be required.

Diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Plans and schedules daily, weekly and monthly events in accordance with the needs of the company and the customer.

Interacts directly with internal as well as external customers on a daily basis.

Works closely with sales team and customers to ensure excellent customer satisfaction with product and service and to resolve issues.

Suggests and recommends new/revised procedures for improved efficiencies and economies in technical services and dispenser support areas.

Organizes the complete removal and install of equipment over a three day period utilizing the equipment and people resources available Often the first and most frequent customer interface, must be able to respond to customers in a polite and professional manner Represents Mapei in a positive manner at all times Forwards customer requests not within scope to the appropriate customer service, technical sales representatives, or order desk personnel Does any other related tasks HSD with 3 year experience in a similar position Millwright license and/or electrician certificate, an asset Proficient with electronics and electrical equipment installation, diagnostics and maintenance Understanding and ability to connect to customer batch computers.

Proficient in wiring, plumbing & pneumatics.

Very good English, both spoken and written Very good mathematical aptitudes Proficient with mechanical processes and electricity Proficient with automate knowledge and instrumentation knowledge Knowledge of Microsoft Office and Outlook is a must Excellent technical problems resolution skills Very good communication skills and interpersonal relationship Sense of planning and organization and time and priorities management Courtesy and discernment Adaptation capacity Valid Driver’s licence