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Enterprise Account Manager

Allied Universal (G4S Secure Solutions)

This is a Contract position in Etobicoke, ON posted May 6, 2022.

We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules!

Title: Enterprise Account Manager

Reporting to the Director, Enterprise Accounts, the Enterprise Account Manager is responsible for the overall business of the strategic accounts portfolio. This includes but is not limited to brand protection, relationship management and contract management. In this role, financial and business acumen is critical for success.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Enterprise Account Manager will be responsible for brand protection, customer relationship management and contract management.

OTHER RESPONSIBILITIES: that may typically be assigned to this position include but are not limited to:

  • Working with internal teams such as Finance and Operations to identify gaps and create opportunities to further satisfy our customers
  • Identify best business practices to support continuous improvement efforts
  • Work closely with client to identify opportunities for growth, relationship building/enhancement, and strategic alignment
  • Ensure that the Contract is profitable and the business is aligned to meet and exceed defined service levels and KPI’s
  • Ensure communication to field staff and debrief on contractual obligations that need to be fulfilled at the field level
  • Ensure Terms and Conditions on all contracts are enforceable and realistic in order to adequately service our customers
  • Work with customers on price increases and adjustments as required on different contracts
  • Knowledge of wage to bill ratios and impact on business
  • Knowledge of turnover in each account and ability to provide solutions where needed
  • Ad hoc duties and projects as assigned
  • Work with legal counsel to interpret contract provisions to define performance requirements ∙ Work with mid-level management personnel on contract compliance duties, responsibilities and methods on procedures necessary to comply with Client Contract requirements and related Government Legislation
  • Make recommendations with regard to operational efficiencies, service levels and employee assignment to portfolio of accounts.

QUALIFICATION

  • A minimum of 3 years’ experience managing a security contract or corporate security account in a multi-location environment or similar.
  • Expertise in a broad range of security areas of concern to include personnel security, risk assessment methodology, physical security, investigations, control of regulated products
  • Ability to conceptualize, communicate, plan, promote/influence, implement and manage security – related initiatives.
  • Must possess a high level of financial and business acumen and demonstrates ability to lead effectively amidst paradox and ambiguity in a matrix organization. Must understand and be able to apply a budgeting/allocation process.
  • Must be able to identify opportunities to bring in Subject Matter Expertise
  • Effective oral and written communication
  • Planning and organizing
  • Proficiency with Microsoft Office and Google Applications
  • Problem solving
  • Forecasting, predicting Coaching, mentoring, motivating Active listening Encouraging effective teamwork Assess and evaluate situations effectively Synthesize facts, concepts, principles
  • Identify and manage/escalate critical issues quickly and accurately
  • Compile, sort, and interpret data
  • Research, investigate, compile information Mediate conflict with tact, diplomacy Write informatively, clearly and accurately Negotiate setting and achieving goals Financial Acumen
  • Attention to detail
  • Ability to deal with pressure
  • Prior strategic account management experience.
  • Experience in development and implementation of security policies and procedures.
  • Demonstrated knowledge of security services including but not limited to manned security services, systems and technology, risk and compliance.

EDUCATION:

  • Degree Business Administration (equivalent area of study), or work experience relevant to the position

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:

  • While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.
  • The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds. May be required to climb stairs on an intermittent basis at client sites.
  • The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time. The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
  • Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels. Must be able to clearly speak, read and write English.