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Patient Care Representative

LMC Diabetes & Endocrinology

This is a Contract position in Etobicoke, ON posted July 18, 2021.

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology.

We’re transforming diabetes care by making it more accessible, comprehensive and patient-centric than ever before.

LMC has 13 multi-disciplinary centers of excellence and 22 clinical research sites located in 3 provinces (Ontario, Alberta, and Quebec).

Our 60 Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified Medical Office Administrators, Medical Assistants, Registered Nurses, Registered Dietitians, Physician Assistants, Pharmacists, Optometrists, Opticians, Optical Assistants, Chiropodists, Podiatrists, Health Coaches and Clinical Research Professionals.

Currently, we are actively building a new and exciting team, and are looking for a Patient Care Representative who can work for us on a permanent-full time basis supporting our Head Office location.

Responsibilities include, but not limited to: Engaging and advocating for our diabetes patients
– reaching out to patients to solicit feedback on their experience to-date and ensure they are getting the most out of their care team at LMC.

Educating patients on all LMC diabetes-related services: Chiropody/Podiatry, DEP, Optometry, and Pharmacy.

Confirming insurance benefits.

Scheduling appointments as needed.

Assisting patients with healthcare-related paperwork.

Responding to patient inquiries over the phone, by email or via task.

Other administrative duties, as assigned.

Ensuring patients’ confidentiality by following LMC’s Policies and Procedures.

Requirements preferred, but not limited to: Bachelors of Science Degree or equivalent Previous experience in sales and/or recruiting in a high volume, fast-paced environment Proficient knowledge of Electronic Medical Records system (knowledge of Accuro is considered an asset) Sound knowledge of medical terminology Good interpersonal and customer service skills with the goal of helping patients access services to improve their health Ability to multi-task and prioritize in a fast-paced environment Superior time management skills Excellent attention to detail is required Good communication skills (both verbal and written) Good computer skills (MS Word, Excel, Outlook, etc.) LMC provides seven industry-leading programs: Endocrinology Specialist Practice (publicly-funded)
– representing the largest group of Endocrinologists globally Nationally-accredited Diabetes Education Program (publicly-funded) Diabetes Pharmacy Chiropody & Foot Specialist Care Optometry & Eye Specialist Care Clinical Research
– Canada’s largest Clinical Research network specializing in cardiovascular, diabetes and vaccine innovations Virtual Health Coaching (diabetes prevention, type 1 & 2 diabetes management) Why LMC might be right for you 2016 Certified Best Workplace™ 2014 and 2015 Canada’s Best Workplaces™ Competitive Salary Comprehensive Health Benefits RRSP contribution matching Education allowance (days and funding) Ongoing career training and development Employee Appreciation Days Off Additional Holiday Closure Opportunities to work with internationally renowned Endocrinologists State of the art Electronic Medical Records (EMR) environment LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities.

Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process.

Applicants need to make their accommodation needs known when contacted.

We thank all candidates, however, only those candidates selected for an interview will be contacted.