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Senior Manager, IT Infrastructure Services


This is a Contract position in Etobicoke, ON posted September 4, 2021.

Job DescriptionThere When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary.

Since our founding in Quebec in 1846, we””””ve been committed to improving the financial health of all of our clients.

We are driven by the opportunity to help families thrive, communities grow and businesses succeed.

As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health.

The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the ””Group”” or the ””Bank””).

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers.

With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The incumbent leads a team of Senior I.T.

Administrators and Analysts to plan, organize, and ensure the stable and cost-effective operation of the organization””””s I.T.


This includes planning, maintaining, supporting, and optimizing the infrastructure and supporting processes.

This role operates within a primarily outsourced I.T.

services environment.ResponsibilitiesLeads a team of senior system administrators (Wintel/Unix/VMware), Network Analysts, telecommunications specialists and DBA””””s delivering infrastructure support services.Leading aspects of complex high value projects from inception through to benefits realisation.Ensures that operating efficiency improvements are introduced as the life cycle of systems progress, business direction evolves, the IT industry develops, or vendors introduce proposals.

Provides key recommendations to the senior IT leadership regarding suggested investments and service changes, including the lifecycle management, DevOps tools and practices and advanced infrastructure monitoring.Helps to establish and monitors key performance indicators, taking effective action where results are below internal and vendor SLA targets.

Leads the creation of service level objectives and reporting as required.

Leads Incident, Change and Problem Management.Ensures that effective ITIL-based best practices are maintained for interactions with support vendors.QualificationsUniversity Degree in a technical or business-related discipline and 6-10 years of related experienceCollege Diploma in a technical or business-related discipline and 9-12 years of related experience.

Minimum 5 years in management role in a 24×7 operating environment.

Senior level understanding of server administration including (Unix/Wintel), Networks and VMware.Extensive knowledge and experience with leading edge telecommunication services, specifically in Avaya call routing and recording technology.Strong VoIP/SIP, IVR, call centre deployment experience in complex, multisite enterprise infrastructure.Experience in supporting infrastructure solutions (including contact centre) on major cloud platforms (MS Azure, Amazon Connect) Senior level understanding of enterprise database environments such as Oracle and SQL.Experience managing or delivering I.T.

services and operations in a mixed managed environment, including both in-house managed services and outsourced and managed services environments.

Experience applying ITIL methodologies and proliferating DevOps best practices is an asset.

Knowledge of and demonstrated ability in core competencies including leadership, people management, strategic, teamwork, adaptability, problem solving, judgement and decision making.

Bilingualism (English/French) communication skills are an asset.OtherOn call availability.After hours and weekend implementations management and coordination.Additional InformationEquity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.

We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.