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Quality Manager – Infrastructure (Transit)

Graham Construction

This is a Contract position in Etobicoke, ON posted July 14, 2021.

Career Opportunity
– Quality Manager
– Infrastructure (Transit) Graham is a growing, dynamic and innovative construction solutions provider with history of success dating back to 1926.

As an employee-owned company, you’ll be able to capitalize on our collective success by becoming an owner yourself.

You’ll also be able to take advantage of professional development, learning and growth opportunities, while working on exciting, leading-edge projects.

We rank among Canada’s largest construction companies, are a Platinum Member of Canada’s 50 Best Managed Companies and are seeking top tier talent to further strengthen our capabilities.

We provide a collaborative and caring culture and the necessary tools and support for you to succeed, both personally and professionally.

If you’re eager to work on innovative projects, be part of a great team and become an employee-owner, Graham is the place for you.

As a member of our Infrastructure group, you will provide insight and innovative construction solutions to ensure the successful execution of various infrastructure projects, such as: roadways, highways and interchanges; bridges and overpasses; water and wastewater treatment facilities; transmission lines; general/public transportation including airports, seaports and light rail transit lines (LRTs); and conventional and alternative power generation like wind farms and district energy facilities.

You will also further hone your skills operating under various delivery methods including Design-Build, P3 (Public-Private Partnership), Construction Management and IPD (Integrated Project Delivery).

About The Role Reporting to the Director Quality, the Quality Manager is accountable for providing planning, leadership, coordination, and management for the Graham Quality Management System (QMS) implementation on the project The incumbent is accountable for managing all aspects of the Quality processes and programs, and ensures timely completion and meeting of expectations for all Quality-related projects and elements, while maintaining long-term stakeholder relationships and managing and mentoring junior Quality staff and other team personnel.

Key functions include involvement in regulatory QMS audits, review and update of the QMS, development and implementation of new Quality Process documents, management of KPIs, and lessons learned and best practices.

The incumbent maintains a relentless focus on quality and continuous improvement with the vision of meeting and exceeding customer needs and expectations, and is highly proficient with the technical, leadership, and communication skills required to manage a complex QMS with autonomy.

Essential Functions Execution Ensure that the Quality processes are in place and refined to provide final closeout of projects.

Maintain relationships and communication tools as needed with suppliers and other key project personnel to verify that the quality of the supplied materials / services can be reasonably assured.

Develop and communicate the performance standards and metrics by which the quality will be measured.

Planning and Process Assist with the oversight of development and implementation of an organizational and responsibility matrix for the Quality team.

Initiate and assist with the development of new Quality protocols and process.

Establish and implement KPIs (Key Performance Indicators) for monitoring the Quality system implementation and effectiveness.

Maintain accountability for communicating, leading, and lagging KPIs to the organization.

Develop regular status reports for the client, and the Quality Director, detailing status of QMS and recommending actions to be taken.

Client Focus Establish and maintain relationships with the project consultants, client, vendors, and key specialist subcontractors, as well as other stakeholders such as design teams, suppliers, and user groups that reflect and support Graham core values.

Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting or exceeding customer requirements and expectations.

Execute written correspondence to external parties (clients, partners, government agencies, etc.) on behalf of the company.

Present information / reports to senior business unit leaders.

HSEQ Demonstrate HSE and Quality behaviours that reflect corporate expectations of Actively Caring and Road to Zero.

Key Success Factors and Capabilities Leadership Act with strategic focus and demonstrate to the team the compelling vision towards continuous improvement.

Create a culture of accountability with clear expectations and responsibilities tied to Graham priorities.

Manage the experience of customers to ensure positive relationships are established and maintained.

Build people and self by providing challenging assignments, achievable development plans, and ongoing feedback.

Take a forward-looking view of future team development and growth.

Recruit and promote the best people available (internal or external) to fill current roles to meet current and future requirements.

Maintain a commitment to quality and safety by evaluating project-related processes, making necessary changes, and meeting or exceeding internal and external customer expectations.

Teamwork Establish effective partnerships with field management and other stakeholders.

Participate in industry, client, and community relations to enhance and promote Graham.

Negotiate skillfully in tough situations with internal and external parties by winning concessions without damaging relationships and by being direct and diplomatic.

Functional Excellence Make recommendations, take action, and make proactive decisions based on technical proficiency.

Leverage expertise of other business units / functions to maximize overall contribution to Graham’s goals.

Education, Experience and Knowledge Minimum High School Diploma; trade experience, certification / diploma, or degree in Construction Management, Engineering, Business, or a related field is preferred.

Minimum of 10 years of experience.

Depending upon the project size, scope, and complexity the years of experience may vary and may require an ability to assist with more than one project at a time.

Completion of 1 to 4 larger-scale projects as a Quality Manager and / or experience managing a large organization’s QMS.

Shall be certified as a quality professional from a certifying body, as a minimum successful completion of an ISO 9001 Lead Auditor Course.

Expertise in heavy rail construction with training and certification in continuous welded rail (CWR) implementation Must have demonstrated experience with the causes, high risk conditions such as track buckling and stress conditions in rail.

Must be familiar in identifying CAD weld defects Strong technical proficiency in Quality-related areas: related legislation, auditing, and data analysis.

Experience and acumen required to anticipate client requirements, work proactively regarding risk and claim management, and work with full autonomy.

Superior presentation skills and verbal / written communication skills.

Proven relationship-building and business development skills.

Superior leadership skills with ability and willingness to face challenges, solve problems, and motivate others, while maintaining effective relationships with customers.

Proficiency using a computer and communication tools such as email, internet, and Microsoft products.

Working Conditions The work is field based in the Toronto area.

About Us What we can offer you: Strong commitment to safety in the workplace Grounded and family-oriented workplace in a progressive environment that is at the forefront of a fast evolving business sector Commitment to the training and wealth of opportunities for career development across job categories, project types and locations around North America Graham is an Equal Opportunity Employer, and employment selection decisions are based on merit, qualifications, and abilities.

Graham does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by country, regional or local law.

We’re Building careers, not filling jobs.

View available job opportunities and submit your application online at

Applications will only be accepted as online submissions through the Graham website.

Please, no unsolicited resumes or phone inquiries from agencies, thank you.

Graham Management Services LP 6108 Edwards Blvd.

Mississauga, ON L5T 2V7 Fax: 403.570.5190