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Team Lead – Small Commercial Lines


This is a Full-time position in Etobicoke, ON posted May 15, 2021.

Aon is looking for a Team Lead – Small Commercial Lines As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions.

Based in either Toronto, ON or Edmonton, AB you will provide exceptional leadership to a small and high-performing team in the midst of a significant transformation of the services they provide and the clients they support.

In this brand-new role, you will have the opportunity to grow and develop your team while supporting the exponential growth of the Small Commercial Lines business within Aon.

What you’ll do: Motivate and coach team members to meet established team and individual targets in sales, service standards, productivity and quality Lead the recruitment and development of a geographically diverse team of Brokers, including training, performance management, coaching and administration of human resource policies Provide guidance and feedback to team to enhance product/service skills and knowledge.

Develop and manage both new and existing client accounts in both small/micro-commercial and affinity realms Oversee the timely & accurate transfer of accounts from other Aon business units to this team Meet or exceed your own sales targets through business development activities Maintain
– knowledge of industry and company’s products and services and work with the markets to have solutions for the teams Respond both strategically and tactically to changes in the market, competition, business goals and strategies as required Handle customer inquiries, responding verbally or in writing to escalated calls, thereby ensuring mutually agreeable outcome Monitor team members’ calls and provide feedback to management regarding quality, ratings and comments received Determine short
– and long-term staffing schedules with the team Manage phone queues to ensure established service levels are met or exceeded What you’ll bring: Proven success in leading, developing and growing a team in a high-change environment Charismatic, motivational and coaching-focused leadership style Post-secondary diploma or degree in Business, Commerce or similar area of focus is a definite asset 3 years’ experience in Small Commercial Lines insurance preferred Demonstrated ability to manage competing priorities, multiple projects and frequent change while maintaining a positive attitude High level of organization and attention to detail Process orientation with the flexibility to adjust or change course as needed Proven ability to both develop new business and deepen existing client relationships Valid RIBO license is a requirement; licensed in multiple provinces is a plus Relevant certifications such as CIP and CAIB are strong assets Knowledge of EPIC broker management system a definite asset What you’ll get: A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.

They make a difference, work with the best, own their potential, and value one another.

This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility.

To learn more visit Aon Colleague Experience .

About Aon: Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon’s employment policies.

Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

Aon is committed to a diverse workforce as an Employment Equity employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities).

DISCLAIMER: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.