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Master Data Technician


This is a Contract position in Etobicoke, ON posted May 10, 2022.

Your challenge!


Reporting to the Master Data Coordinator, the Master Data Technician is tasked with creating and maintaining master data related to the company’s different business processes. You will also follow up on requests with partners using the ticket management tool.

Individual responsibilities



  • Ensure that data entered into information systems and forms is complete and accurate
  • Process operational service requests



  • Apply procedures and standards
  • Enter various pricing information in the system as required
  • Document solutions
  • Organize all activities in accordance with service levels to effectively and efficiently meet the needs of your unit
  • Collaborate with the various stakeholders and business partners associated with your activities
  • Propose improvements to your unit’s processes

Background and Strengths


  • Exemplary rigour in management
  • Strong customer service skills and ability to work with a range of partners
  • Ability to collaborate with team members and colleagues
  • Ability to translate challenges into concrete solutions
  • Ability to solve problems and set daily priorities in a fast-paced environment
  • Judgment needed to ensure follow-up and effective implementation of solutions in accordance with company priorities
  • Excellent written and spoken English to support professional interactions
  • Agility needed to work with various technological tools
  • Knowledge of SAP software or other ERP (an asset)

Education and Experience


  • College Diploma or University degree in business administration with customer service experience
  • A minimum of 1 year in an office, data entry or call center environment is required.
  • A good knowledge of the recycling industry, end markets and mill operations.


This job description indicates the general nature and level of work, duties and responsibilities expected.  You may be asked to perform other duties as required.  The job description may change if needed as determined by the Company.


Core competencies defined for this job


Flexibility and ability to adapt





Work Environment


  • Standard office setting
  • Sitting for extended periods of time with telephone handset or headset
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components